TL;DR: If your property is flooding in Christchurch, turn off the water supply if possible, switch off power if it is safe, limit the spread of water, and arrange urgent assistance. Acting quickly can reduce damage.

Step 1: Stop the water if you can

If a plumbing issue causes the flooding, locate the main water shut-off valve and turn it off.

This can stop additional water from entering the property.

Step 2: Turn off the electricity if safe

If water is near electrical outlets or appliances, switch off the power at the mains if it is safe to do so.

This helps reduce risk.

Step 3: Protect people and property

Your safety comes first.

Move people, pets, and valuables away from the affected area if possible.

Step 4: Limit the spread of water

You can take steps to reduce damage:

• Use towels, buckets, or mops to manage water
• Close doors to contain the affected area
• Lift items off the floor where possible

These steps can help control the situation.

Step 5: Avoid using plumbing

Do not use taps, toilets, or appliances connected to the system until the issue is resolved.

This helps prevent further water flow.

Step 6: Arrange urgent help

Flooding usually requires immediate attention.

Arranging assistance quickly helps prevent the problem from worsening and begin repairs.

Why fast action matters

Flooding can cause damage very quickly.

This may include:

• Damage to the flooring and walls
• Water entering structural areas
• Ongoing moisture issues

Quick action helps reduce the extent of damage.